Frequently Asked Questions
How long will it take to receive my order?
Once an order is placed, expect approximately 3 weeks to receive your order. This includes art setup, production (up to 2 weeks) and shipping.
Can I order multiple colors or patterns?
We can accommodate 2 colors per case, half of each color. *One case is typically 24 units
Can lids or other accessories be customized?
We do not currently offer customization on lids or accessories themselves, but we are able to provide a unique and distinctive look by using colored accessories on your vessel. Simply mention this as a desire in your communciation with our custom team!
How should I submit my artwork?
We typically ask that the art file be provided in vector format. Some example file types would be EPS, AI, PDF.
Can I take a look at the design before I order?
Of course! We will provide a digital rendering with your logo so that you can have a feel for the look before placing an order.
How do I become a Simple Modern Retailer?
If you are interested in selling customized Simple Modern products, please fill out our custom inquiry (link). For non-custom wholesale inquiries, please fill out our wholesale application (link) and someone from our wholesale team will be happy to assist you!
Is there a minimum order quantity?
Our minimum order quantity is one case, which for most products is 24 units.
Are there any additional fees?
We have a one-time $50.00 Art Setup Fee. If you continue to utilize the same artwork, you will not be charged this fee for future orders.
How will my custom order be packaged?
In the effort to reduce waste wherever possible, packaging may vary depending on product style. Please note, all two-lid products will be individually packaged.
What are the shipping costs?
In many cases, shipping is included within the price quoted. This may vary depending on your specific situation and location, so please inquire with our custom team.
Is there a return policy?
All custom sales are final, unless product is damaged upon delivery.
What are your imprint areas?
You can find all product imprint areas in the pdf linked on this page. We do offer 360% wrap designs and double-sided engraving. Pricing for these options vary by design, so please inquire with our custom team.
What are the benefits of laser engraving vs. color printing?
Laser engraving is a one-color mark in we etch off the outside finish of the unit, bringing out your logo in shiny silver (stainless steel), in contrast with the color of the unit. It’s a premium application and, unlike colored logos, makes for a permanent mark that will never chip or peel off. It also provides a texture to the logo. Colored applications, on the other hand, allow for full-color logos on our products. The main downside to colored application is that no matter the method used, logos will eventually rub off over time from normal wear and tear.
What are the factors involved in custom pricing?
We determine custom prices based on style. For example, our Scout Mug requires more complexity to customize due to its handle, which we work into our pricing model. Logo application method (color vs. engrave) and quantity desired are the other primary factors in our pricing.
How do I re-order custom products?
For all custom re-orders please reach out to firstname.lastname@example.org and someone from our custom team will be happy to assist you!
Do you offer personalization?
Yes, we do offer personalization on bulk custom orders.
What are the hours for the Custom Sales Team?
Our custom sales team will be available for all inquiries Monday-Friday, from 9:00 am – 5:00 pm CST.
Which payment methods are accepted?
In most cases, full payment is required at order placement. We accept payment by most major credit cards and checks. For additional information, our custom sales team will be happy to assist you.
Do you offer custom embroidery?
We do offer custom embroidery on our bags and backpacks. For additional information, our custom sales team will be happy to assist you.