We strive for every customer to feel like they have received exceptional quality, style, and value out of each purchase they make from Simple Modern. If you have any problems with your order you can contact us in the following ways:
If you've reached out and haven't heard back from us in awhile, please check your spam folder.
Please have your order number and shipping address ready so we can best assist you.
1 (855) 746-7506
Hours: 9:00am-5:00pm Central (Mon-Fri)
*Due to an increasing volume of requests, our availability for phone calls is currently limited. Please be patient with us as we strive to respond to tickets in the order they are received. Most requests can be handled quickly and efficiently with an email.
New Wholesale Account Inquiry
Click here for more information.
Please note: We're not currently accepting any new international retail or wholesale orders, international distributor inquiries, or e-commerce dealer requests.
Request a quote for custom laser engraving on Simple Modern products.
Media and PR Inquiries
For media and PR inquiries, please reach out to us at PR@simplemodern.com
Frequently Asked Questions
What if there is something wrong with my product?
Your purchase will be protected by our limited lifetime warranty. If your product is defective please email firstname.lastname@example.org for assistance.
Broken lids and drinkware that has lost its insulating properties are covered but general wear and tear like dents and scratches are not.
When will my order ship?
Orders will typically ship in 3-5 business days. Depending on which products you order, products could come separately from different fulfillment centers.
How many days should I expect for shipping?
Standard shipping orders average 4-8 business days from the time of shipment in the contiguous US.
What do I do if I have questions about my product?
For questions related to caring for your product, we have a helpful webpage ready to answer your questions at simplemodern.com/care.
Our support team is available to help with any of your needs via email@example.com.
Do you ship to international destinations?
Simple Modern will ship products to Canada, but these orders may be subject to import taxes, customs/duties, and other fees that are not included in the check out total.
Other international locations are not supported at this time.
Does Simple Modern use BPA-free and lead-free paint, ink, and powder coatings on its stainless-steel vessels?
Absolutely. Simple Modern uses only BPA-free and lead-free paint, inks, and powder coating materials on its products and subjects its paints, inks, and powder coatings to independent, third-party testing to verify they are free of BPA, lead, and other toxins.
Are Simple Modern products safe?
Of course. Simple Modern puts the quality of its products and the safety of its customers at the forefront of its innovation. Simple Modern strives to produce safe and quality products at affordable prices. We take this mission very seriously and always will.
For this reason, Simple Modern products and accessories undergo third-party consumer product testing pursuant to requirements from the Food and Drug Administration, the U.S. Consumer Products Safety Commission for child safety, and California Proposition 65.
WHAT KIND OF COMPANY IS SIMPLE MODERN?
Simple Modern is an employee-owned Oklahoma based company whose mission statement is we exist to give generously. Our desire is to make 5-star products offering remarkable value so we can give to worthy organizations making the world a better place. To hear more please check out simplemodern.com/pages/mission-purpose for a video about us and more.